ABOUT

Civic Tech history

Civic Tech was created by the merger of Televon and Community Tech Solutions. Televon focused heavily on business telecommunications (business phone, cellular, and data services), but was also a cloud services partner for Microsoft and Google. Community Tech Solutions was an IT Managed Services company focused on helping schools and non-profits realize the most from their IT infrastructure.

Civic Tech takes the best of both organization to now deliver a full-suite of IT Services, supporting clients across a the entire stack of needs (cloud services, telephony, cellular, staff augmentation, webhosting, compliance management and full IT Management).

Hence, we launched Civic Tech. An IT Services Company dedicated to four major pillars of IT Service Management (ITSM).

User Support & Service

An organization is only as good as the capabilities of its people. But in today’s world an employee’s capability is directly tied to their IT systems. If things aren’t working as intended it is super frustrating, costly, and in certain settings (emergency service, police, and healthcare) potentially life threatening. This is why Civic Tech is hyper focused on delivering top quality IT Helpdesk and User Support Services. We do this through a 24/7 dedicated team of in-house team members who are vetted, trained and enabled to deliver actual user support on the first call.

man in red and black jacket wearing orange helmet

Highly Available Systems

You can’t have functioning user equipment, but inaccessible networks, data and applications. A close cousin to User Support and Service is Network Availability and Connectivity. This goes beyond simply monitoring network performance and addressing outages. Civic Tech believes your datacenter and network should be configured and optimized to ensure users can access what they need, when they need it, wherever they are.

Threat Resiliency and Recovery

Cyber security threat management is table stakes now. At Civic Tech we believe your IT environment (network, datacenter, endpoints, and user training) should be designed with a dual purpose in mind - eliminate unnecessary risks while assuming a failure is imminent. At any given time, you could be hacked, a critical piece of equipment could fail, a service provider may have an outage, or an employee with critical knowledge may leave. If you work with Civic Tech, these won’t cripple your operations.

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Practical Budget Management

IT systems are like any other depreciating asset. They need maintenance and will require replacement, ideally before they break. That doesn’t mean IT needs to bust the budget. You likely don’t need a multimillion-dollar hyper converged IT stack, nor do you need a complete Network redesign. Civic Tech looks at what you have, works with you on what you need, want, and can live without, and then helps build a short-term and long-term plan and budget to get there.